Crisis refers to a situation in which the operating and survival methods of the person, who has encountered a crisis, no longer work or are insufficient in the changed situation. A crisis is an abnormal situation, which is normal to cause strong reactions. A person in a crisis often requires third-party help.
Emotions and feelings during a crisis are unique. Both unbearably strong reactions and the total lack of reactions can occur. Third-party help is often needed for dealing with even practical matters because the person’s operating capacity is weakened during a crisis.
Ending the peak of the crisis is at the centre of attention in crisis intervention. Crisis intervention involves the calming presence of a professional, ensuring basic needs (such as eating, drinking and sufficient rest), ensuring the continuity of everyday life and, at a later stage, reviewing the past events. In addition, crisis intervention workers help to word feelings and normalise reactions. At the same time, the bereaved person’s survival methods, support networks and the possible need for further help are assessed.
Psychosocial support also involves monitoring the bereaved person’s situation, if necessary, in the long term. For example, a person who has shockingly lost a family member may require help even several years later.